6 Longfield
Mells, Somerset

+44 (0) 1373 812894

or text enquiries to 07870 648111

Monday – Friday: 9AM – 5PM
Saturday: Closed
Sunday: Closed


We'd love to hear from you. Contact us for all Customer Service, Sales and Trade Order Enquiries.

General Inquiries




We believe you will love Petloc™, or we will buy it back. Simply return this product to us in the original packaging, (not fitted or used) along with the sales receipt within 30 days of purchase for a full refund.

This product is guaranteed for one year.

If for any reason you are unsatisfied or believe your Petloc™ product to be faulty, please contact us. We will offer a full refund or exchange. We will send your replacement out postage free.

There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem or lost instructions for example).